Return & Refund Policy

At Shan Traders, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.

  • The product must be returned within [WITH IN 3 DAYS] after delivery.

  • The item must include all original accessories, tags, and packaging.

  • Proof of purchase such as order number or receipt is required.

Items that do not meet these conditions may not be eligible for return.

2. Return Timeframe

Customers must request a return within [WITH IN 3 DAYS] of receiving the order.
Return requests made after this period may not be accepted.

To initiate a return, please contact us at:

📧 [shantraders484@gmail.com]

Include the following details in your email:

  • Order number

  • Product name

  • Reason for return

  • Photos (if item is damaged or defective)

3. Refund Process

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If approved:

  • The refund will be processed to your original payment method or agreed method.

  • Refunds are typically issued within [3–7 BUSINESS DAYS] after approval.

Please note that processing times may vary depending on your payment provider.

4. Exchange Policy

If you receive a product that you would like to exchange for another item, you may request an exchange within [WITH IN 3 DAYS] of delivery.

Exchanges are subject to product availability.
If the requested item is not available, we may offer a refund or store credit.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us immediately at:

📧 [shantraders484@gmail.com]

Include:

  • Your order number

  • Clear photos or videos of the issue

We will review the case and offer:

  • A replacement, or

  • A full refund, depending on the situation.

6. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Products that have been used or damaged by the customer

  • Items without original packaging

  • Products marked as final sale or non-returnable

  • Certain personal use or hygiene items

7. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is damaged, defective, or incorrect.

  • Shipping charges paid during the order are non-refundable, unless the return is due to our error.